Why is it important?

  • Social Footprint

    We are now leaving behind a social media footprint that needs to be actively managed. Left unattended it can cause distress in unexpected ways in the future.

  • Protection

    Identity theft and fraud is prevalent. Both the physical and digital identity of the recently deceased are vulnerable and as such needs to be protected at the earliest.

  • Cost

    Certain accounts need to be updated, closed or amended as quickly as possible following a passing. Services cost money and can cause needless expense to the family. Pensions left unattended could lead to paying the Govt.

All of the above takes time and effort and at a time when both are in short supply. We can help by sharing the load and making sure all the correct things are done in a timely manner and the correct order.

What services do we provide?

Social Media and Digital Information

  • Email Accounts

    We inform the service providers of the deceased's email accounts to close the accounts down.

  • LinkedIn

    We inform LinkedIn on your behalf and ask for the profile and account to be closed.

  • Facebook

    We inform Facebook either to closed the account or memorialise the account, in line with your request on how you would like the account handled as per the options they provided by Facebook.

  • Instagram

    We inform Instagram either to closed the account or memorialise the account, in line with your request on how you would like the account handled.

  • Twitter

    We inform Twitter on your behalf and ask for the profile and account to be closed.

  • Other Services

    If you would like to have other social media or digital services informed of the death, we will inform them on your behalf.

Government, Council & Utility Services

  • Mobile Phone Services

    We inform mobile service provider(s) on your behalf that the owner of the account is deceased, the services are to be stopped and final statement to be send to the address of the account holder.

  • Home Phone Service

    We inform the home fixed telephone line service provide on your behalf that the owner of the account is deceased, the services are to be stopped and final statement to be send to the address of the account holder.

  • Home Broadband Service

    We inform the home broadband service provide on your behalf that the owner of the account is deceased, the services are to be stopped and final statement to be send to the address of the account holder. The broadband service provider can be the same or different to the home telephone service provider.

  • TV License

    We inform the TV Licence Agency to cancel the TV license issued in the name of the deceased. If a refund is due, we shall process that form and submit on your behalf.

  • TV Service Providers

    We inform the TV Service providers that the deceased may have subscribed to halt the account and send the final statement to the address of the account holder. Example of TV service providers are Sky, Virgin Media, BT Sports, NowTV, Netflix, Amazon.

  • Electricity Suppliers

    We inform the Electricity supplier on your behalf that the account holder at the address is deceased and for the account to be placed on hold with the final statement sent to the deceased’s address.

  • Gas or Oil Supplier

    We inform the gas or oil supplier on your behalf that the account holder at the address is deceased and for the account to be placed on hold with the final statement sent to the deceased’s address.

  • Water Supplier

    We inform the water supplier on your behalf that the account holder at the address is deceased and for the account to be placed on hold with the final statement sent to the deceased’s address.

  • Tell the Government Once

    Tell the Government once is that service which informs the following organisations about a person’s death:

    • HM Revenue and Customs (HMRC) - to deal with personal tax (you need to contact HMRC separately for business taxes, like VAT)
    • Department for Work and Pensions (DWP) - to cancel benefits, for example Income Support
    • Passport Office - to cancel a British passport
    • Driver and Vehicle Licensing Agency (DVLA) - to cancel a driving licence and to remove the person as the keeper for up to 5 vehicles
    • Local council - to cancel Housing Benefit, Council Tax Benefit, a Blue Badge, inform council housing services and remove the person from the electoral register
    • Public sector or armed forces pension schemes - to stop pension payments

This service is not offered by all local authorities. Where the local authority offers this service, we will inform “Tell the Government once” on your behalf. Where the local authority does not offer the service, we will inform the local authority on your behalf.

Choose the right package for you

  • Social Media Package
    • Email Accounts
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter
    £99
  • Core Package
    • Pension & Govt Authorities
    • Local Council Tax
    • Broadband, Telephone, Mobile
    • Tv License & TV Providers
    • Gas, Electric, Water provider
    • DVLA
    £199
  • Gold Package
    • Social Media Package
    • Core Package
    £275